Frequently Asked Questions
If any questions or issues arise while using our site, please contact us as soon as possible! However, if you have any technical difficulties or have a question that may have already been answered in our FAQs below.
For CCBillEU Customer - https://support.ccbill.com
For Epoch Customer - https://epoch.com/billingsupport
This page covers some of the more common questions you may have and problems you might encounter while using our site.
If you still can't find an answer to your question/problem here, please contact us as soon as possible using our Contact Page
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It should have been displayed after you purchased a subscription and emailed to the email address you provided when joining.If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there.If that doesn't work, just contact us, and we will help you locate your username/password.
Mainly we have two type of memberships, recurring and non-recurring membership.
For recurring membership, we will automatically renew your membership each month, simply to make your life easier. However you can cancel it at anytime.
For non-recurring membership,you won't be automatically renewed: it means that you have to take care of your monthly payments or otherwise you'll be automatically cancelled at the end of the month.
The answer is NO. Accoring to our terms, you are not allowed to share your account. Once our system detects such activities, they will block it at once.
In order to stream content directly from the site, you need to have a broadband Internet Connection such as DSL or Cable. Unfortunately, dial-up connections are too slow for streaming videos. If the video is freezing every few, try waiting 30 seconds before clicking the play button again. That should give the player enough time to buffer enough video in advance to play without stopping.
To download a video scroll down past the Watch Movie screen to the Download options. You will see a choice different formats (HD, WMV, Mobile). Select the format you want to download by right clicking the link and selecting "Save Target As". You'll be prompted to choose a place where to store the movie on your Hard Drive (remember where you download it of course!), and then the download will start. To play the video, you'll simply have to double click on the file once its completely downloaded.
If you can't watch the videos, you have to install the K-Lite Codec, you can download it for free HERE. If you still have problems, download latest version of Windows Media Player.
Yes, we do not use DRM technologies to restrict the use of the videos you download from us.
Yes, We support PC, Mac, Samrt TV, iOS and Android Devices to view the video online just like youtube.
Our servers have enough capacity to provide fast downloads for all our members. However, the way data packets travel through the Internet means that a small fraction of our customers experience poor download speeds. If you're getting very slow speeds (less than 200 KB/sec) from us but not from other sites, then you're experiencing this problem.
Yes. Our videos are provided in MP4 and MKV format. You can watch it in Mac, Windows, Chrome OS, Linux.