Frequently Asked Questions

If any questions or issues arise while using our site, please contact us as soon as possible! However, if you have any technical difficulties or have a question that may have already been answered in our FAQs below.


CUSTOMER SUPPORT
 

Billing Support
Please visit the links below to cancel your membership or check your billing status.

For CCBillEU Customer - https://support.ccbill.com

For Epoch Customer - https://epoch.com/billingsupport

     
 
This page covers some of the more common questions you may have and problems you might encounter while using our site.
If you still can't find an answer to your question/problem here, please contact us as soon as possible using our Contact Page
 
What is JAVCube?

Welcome to JAVCube - Your All-In-One Portal in Japanese Porn!
Javmodel.com and Japanhardcoremovies.com has been providing the world with great Japanese porn full length videos and scenes for over 20 years. JAVCube is the best deal you can find on the internet. Built with the solid reputation of full length videos and scenes from the official Japanese porn studios. JAVCube is the most reliable and trusted adult video network with 100% satisfaction guaranteed.
With only one pass you will be able to download and stream all the movies from javmodel.com and japanhardcoremovies.com. Everything you need is here, and you can watch it all day, in HD, and from any device. Get your pass now!

I've just signed up and have not received my username and password. What can I do?

It should have been displayed after you purchased a subscription and emailed to the email address you provided when joining.If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there.If that doesn't work, just contact us, and we will help you locate your username/password.

Does my membership auto-renew?

Mainly we have two type of memberships, recurring and non-recurring membership.
For recurring membership, we will automatically renew your membership each month, simply to make your life easier. However you can cancel it at anytime.
For non-recurring membership,you won't be automatically renewed: it means that you have to take care of your monthly payments or otherwise you'll be automatically cancelled at the end of the month.

Can I share my account to my friend?

The answer is NO. Accoring to our terms, you are not allowed to share your account. Once our system detects such activities, they will block it at once.

I can not stream videos on your website, How to fix it?

In order to stream content directly from the site, you need to have a broadband Internet Connection such as DSL or Cable. Unfortunately, dial-up connections are too slow for streaming videos. If the video is freezing every few, try waiting 30 seconds before clicking the play button again. That should give the player enough time to buffer enough video in advance to play without stopping.

How do I download videos to my computer?

To download a video scroll down past the Watch Movie screen to the Download options. You will see a choice different formats (HD, WMV, Mobile). Select the format you want to download by right clicking the link and selecting "Save Target As". You'll be prompted to choose a place where to store the movie on your Hard Drive (remember where you download it of course!), and then the download will start. To play the video, you'll simply have to double click on the file once its completely downloaded.

I can't play/view videos, how can I fix that?

If you can't watch the videos, you have to install the K-Lite Codec, you can download it for free HERE. If you still have problems, download latest version of Windows Media Player.

Can I keep the videos I download forever?

Yes, we do not use DRM technologies to restrict the use of the videos you download from us.

Can I stream the video online by using my iPhone just like youtube?

Yes, We support PC, Mac, Samrt TV, iOS and Android Devices to view the video online just like youtube.

I'm getting extremely slow download speeds from your servers. What's going on?

Our servers have enough capacity to provide fast downloads for all our members. However, the way data packets travel through the Internet means that a small fraction of our customers experience poor download speeds. If you're getting very slow speeds (less than 200 KB/sec) from us but not from other sites, then you're experiencing this problem.

Can I download files and watch them on a Mac?

Yes. Our videos are provided in MP4 and MKV format. You can watch it in Mac, Windows, Chrome OS, Linux.