If any questions or issues arise while using our site, please contact us as soon as possible! However, if you have any technical difficulties or have a question that may have already been answered in our FAQs below.


Billing Support
Please visit the links below to cancel your membership or check your billing status.

For CCBillEU Customer - https://support.ccbill.com

For Epoch Customer - https://epoch.com/billingsupport

This page covers some of the more common questions you may have and problems you might encounter while using our site.
If you still can't find an answer to your question/problem here, please contact us as soon as possible using our Contact Page

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Javmodel.com and Japanhardcoremovies.com has been providing the world with great Japanese porn full length videos and scenes for a long long time. JAVCube is the best deal you can find on the internet. Built with the solid reputation of full length videos and scenes from the official Japanese porn studios. JAVCube is the most reliable and trusted adult video network with 100% satisfaction guaranteed.
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It should have been displayed after you purchased a subscription and emailed to the email address you provided when joining.If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there.If that doesn't work, just contact us, and we will help you locate your username/password

Mainly we have two type of memberships, recurring and non-recurring membership.
For recurring membership, we will automatically renew your membership each month, simply to make your life easier. However you can cancel it at anytime.
For non-recurring membership,you won't be automatically renewed: it means that you have to take care of your monthly payments or otherwise you'll be automatically cancelled at the end of the month.

The answer is NO. Accoring to our terms, you are not allowed to share your account. Once our system detects such activities, they will block it at once.

You need to download and install (or update) the Adobe Flash Player plug-in. Once installed, restart your computer then log back into the site, select a movie or scene and click on the play arrow. In order to stream content directly from the site, you need to have a broadband Internet Connection such as DSL or Cable. Unfortunately, dial-up connections are too slow for streaming videos. If the video is freezing every few, try waiting 30 seconds before clicking the play button again. That should give the player enough time to buffer enough video in advance to play without stopping.

To download a video scroll down past the Watch Movie screen to the Download options. You will see a choice different formats (HD, WMV, Mobile). Select the format you want to download by right clicking the link and selecting "Save Target As". You'll be prompted to choose a place where to store the movie on your Hard Drive (remember where you download it of course!), and then the download will start. To play the video, you'll simply have to double click on the file once its completely downloaded.

If you can't watch the videos, you have to install the K-Lite Codec, you can download it for free here. If you still have problems, download latest version of Windows Media Player.

Windows Media Player is a multi format media viewing system. It also supports a high quality format of our movie. CLICK HERE to get the latest version of Windows Media Player.

Yes, we do not use DRM technologies to restrict the use of the videos you download from us.

You can burn the videos from our site onto a DVD to play on your TV, but we don't support this process.
Please visit All Streaming Media for a list of programs to burn DVDs.

Yes, We support PC, Mac, iOS and Android Devices to view the video online just like youtube.

Make sure you have the latest version of Windows Media Player. If it's not working, try uninstalling and reinstalling Windows Media Player, and then rebooting your computer. If it still doesn't work, most likely your registry has been corrupted by a virus, spy ware, or some other video playback program you installed. You will need to contact a local service technician to help diagnose your problem.

We don't allow our user using download manager since we have servers all over the world and the download speed just superb, it is not necessary to use a download manager to download the movie file.

Our servers have enough capacity to provide fast downloads for all our members. However, the way data packets travel through the Internet means that a small fraction of our customers experience poor download speeds. If you're getting very slow speeds (less than 200 KB/sec) from us but not from other sites, then you're experiencing this problem.

If you try to view a video, and your computer asks you if you want to install a new codec, first check your security settings before selecting yes: In Internet Explorer, in either the "View" or the "Tools" menu, find the "Internet Options" dialog box and open it. Click on the "Security" tab in this window. Make sure that your security setting for the Internet Zone is set to "Low" before installing the new codecs. If you select yes to add a new codec, you MUST restart your system for the new codec to function properly. If you installed a new codec, but did not follow these instructions, you may now be having problems. If you are having problems after installing a new codec, please go to: http://www.microsoft.com/windows/windowsmedia/en/default.asp. Simply download the software and install it. Once installation is complete, restart your system. You should then be able to see and hear all the music videos properly.

Yes. Our videos are provided in WMV format. To watch them on a Mac you'll need to have additional software installed. Microsoft provides a free set of Windows Media components for the Mac for download here